Preparing for Your Stay

Where do I register?

Most scheduled patients start by registering at the main desk in the D Wing Lobby. You can find out which parking lots are closest.

What should I bring with me?

• Bring canes, walkers, wheelchairs, hearing aids, dentures, eyeglasses, or any other aid you use.
• You are responsible for supplying your own toiletries and personal items such as toothbrush, toothpaste, hand soap, shampoo, tissues, deodorant, razor, shaving cream, comb and brush. Do not use powders and aerosol sprays as they may trigger the fire alarm. Due to patient and staff allergies, fragrance-free products are required.
• You may wish to bring your own pajamas, a robe, slippers, or your own pillow.
• Please bring all medications you are currently taking in their original containers, including any non-prescription medication, vitamins, and herbal remedies.
• A change of clothes for going home.

What should I leave at home?

The hospital is not responsible for lost or stolen items. Please leave valuable items at home.

Does the hospital have wifi?

Thanks to the support of the Brant Community Healthcare System Foundation, through a donation from Cable Assembly Systems, Inc., free wifi is available throughout Brantford General Hospital. Connect with the “Guest” network and follow instructions.

How do I rent a TV or telephone?

Bedside TV Services at Brantford General Hospital are provided by LOC Medical. Bedside TV Services are rentable 24/7 by patients or their loved ones and provide access to 48 Digital channels including Sports, News, Major Networks and Lifestyle channels.

The starting TV rental rates are as followed:

• $13.00 per day
• $65.00 per week
• $195.00 for 30 days

Please note that the pricing for weekly and 30-day rentals are applicable only to those who make a full payment in advance. All rental rates are net of applicable taxes.

Information sheets will be available in patient rooms, as well as at Communication Stations.

For information on how to activate bedside TV services, press “Rent TV Service” on your bedside TV.

You can also contact LOC Medical at 1-800-263-1113 or support@locmedical.com

For more information visit www.locmedical.com

Can I have mail sent to me?

Mail sent to the hospital for patients will be delivered to them. Please have your family and friends address mail as follows:

Your full name

200 Terrace Hill St,

Brantford, ON, N3R 1G9

If your mail arrives after you have been discharged, it will be destroyed. E-Cards are always an option!

Can my pet visit?

BCHS understands that pets can help the wellbeing of patients. If you would like your pet to visit you or your family member, please speak to a member of the healthcare team who can help you to make these arrangements. 

Zero Tolerance Policy

We are committed to providing a safe, healthy, secure,  supportive and respectful environment through the prevention of violent, abusive, and aggressive behaviour.

Brant Community Healthcare System has a Zero Tolerance Policy for violence, harassment, or abuse in any form.

We reserve the right to take appropriate measures, which may include requesting you to leave, issue a no trespass order  or legal action, if the policy is violated.

Thank you for your cooperation.