Integrated Comprehensive Care

The Integrated Comprehensive Care (ICC) Program is a 60 day patient-centred model of care that links hospital and community care services. The program is for patients who have chronic obstructive pulmonary disease and/or heart failure. The ICC Program offers support from a coordinator while you are in the hospital and will work with you, your family, and the health care team to organize home care services that you will need after you go home.

The ICC Program Provides Care for Patients:

• Smoother transitions from hospital to home:
  • Coordinating home care that may include care from a nurse, occupational therapist, physiotherapist, respiratory therapist, dietitian and personal support worker.
• ICC provides the right care in the right place:
  • The program allows patients to receive quality, cost-effective care in a well-organized way.
  • Patients spend less time in hospital and are less likely to return to the Emergency Department or be readmitted.
  • Patients are less anxious about going home from hospital and feel well supported by the team once they return home.
• Education to help patients manage their care.
• Communicating your discharge plan with your family doctor and specialist.

Contacting the ICC Program

If you would like to learn more about the ICC Program, or if you have questions during your stay in hospital or home recovery, please contact Andy Cleverdon R.N., ICC Coordinator:

By phone:           519-751-5544  ext. 2909

By e-mail:           acleverdon@bchsys.org