Personal Health Records

If you are looking to make a request for record(s) under the Freedom of Information & Protection of Privacy Act, please visit our Freedom of Information page.

How to Request Personal Health Records

We respect your right to access your own personal health information regarding the treatment you received at Brant Community Health Care System. We share your personal health information with health care providers so they may treat and assess you. To access your information you may speak to your physician or contact our Release of Information office.

To request your medical records, please complete this permission to disclose form and return the original to:

Release of Health Records
Brant Community Healthcare System
200 Terrace Hill Street
Brantford, ON N3R 1G9

Hours: 7am - 3pm

Frequently Asked Questions

How do I get a copy of my personal health records?

You can receive a copy of your health records by providing a signed consent form, prepayment, photo identification and legal documentation if necessary.

What happens if I am inquiring about records for a deceased patients?

To obtain records for individuals who are deceased, original legal documentation of a will is required. If these documents are not available please contact Release of Information staff for further instructions.

Does it cost me anything to request medical information?

To cover the cost of time and supplies there is an administrative fee for requests. The base fee structure is set by the Information and Privacy Commissioner of Ontario. Additional fees may be charged by BCHS according to the table below:

Requests for Personal Health Record	$30 for first 20 pages and $0.25 for each page thereafter
To view your Personal Health Record (Supervised) Appointment is necessary	$6.75 for every 15 minutes
Proof of Attendance	$30
Proof of Birth (Date, Time, Weight and Delivery Doctor)	$30
Production of a CD (Diagnostic Imaging)	$30
Insurance Company (original consent required – fax documents not accepted)	$160 for the 20 pages and $0.25 for each page thereafter
Lawyer Requests (original consent required – fax documents not accepted)	$30 for first 20 pages and $0.25 for each page thereafter

NEW Patient Portal | ConnectMyHealth

What is ConnectMyHealth?

ConnectMyHealth is a digital health solution that provides you with an online, single access channel to view your health records from many hospitals in southwestern Ontario. ConnectMyHealth can be used on desktop and mobile devices from within Canada, and there's no cost to use it. ConnectMyHealth is a web-based tool, so there is no app to download to access your account on an ongoing basis.

ConnectMyHealth lets you view your health information in real-time from participating healthcare organizations, and may include:

Radiology reports, and where available, their corresponding images
Cardiology-related reports, and where available, their corresponding images
Laboratory test results
Clinical reports, such as discharge summaries from hospital visits
Select medication information
Allergies documented during hospital visits
Pathology and Genetics reports
Details of past and upcoming hospital visits, where available

Other key features include:

New Results Alerts: Subscribe to be notified by email when you’ve got new results available to view in ConnectMyHealth from select hospitals in Ontario Health West Region; your New Results page displays first when you log in, for quick and easy viewing
Patient Dashboard: Customize your patient dashboard view by organizing the types of health records (modules) that are most important to you

To see a list of the types of health records that can be available to you using ConnectMyHealth, visit: Data Availability | ConnectMyHealth

Register now!

Visit info.connectmyhealth.ca/register, and sign up today!

If you are 16 years of age or older, have a valid Ontario Health Card, and a unique email address (not shared with anyone else), you can register for a ConnectMyHealth account.

Once your account request has been successfully processed, please note you will need to download, at no cost, an Authenticator app (i.e. Google Authenticator, Authy, FreeOTP) as part of the account activation process, to support your Two-Step (Multi-Factor) Authentication during each login to ConnectMyHealth for added security.

For more information:

Talk to your Ontario Health Team to learn more:

Web: info.connectmyhealth.ca

FAQ: info.connectmyhealth.ca/faqs

Email: info@connectmyhealth.ca

Twitter: @CMHempowers

LinkedIn: https://www.linkedin.com/ showcase/connectmyhealth

Account Support:

Phone: 1-833-824-0265

Email: support@connectmyhealth.ca (do NOT include personal health information in your email please, but do include your preferred phone number in the event a ConnectMyHealth representative needs to speak with you)

If the information you are requesting is contained in a provincial health repository please contact ehealth Ontario.